CRA II - Germany

Account Director – Healthcare Communications

Location: London, United Kingdom (Hybrid)

Position type: Permanent

Overview

We are working with a leading healthcare communications agency to hire an experienced Account Director. This is a senior, visible role for someone who enjoys owning complex client programmes, shaping strategy, and inspiring teams to deliver work that genuinely makes a difference in healthcare. You’ll build trusted relationships with major clients, influence how important stories about diseases and treatments are told, and contribute to projects that help patients, carers and healthcare professionals better understand their options.

About Our Client

Our client is a specialist healthcare communications organisation supporting pharmaceutical, biotech and wider healthcare clients with both strategic and hands-on programmes. Their work spans medical affairs, public relations and brand communications. The team is collaborative, curious and quality-driven, and they value clear thinking, strong client partnerships and work that is both compliant and impactful in a highly regulated environment.

The Role

As Account Director, you will take the lead on key client accounts and be accountable for the successful delivery of healthcare communication programmes from brief to execution. Working in a hybrid pattern from London, you will guide the team in day-to-day account management and long-term strategic planning, ensuring projects are delivered to a high standard, on time and within budget. You will be the senior point of contact for clients, offering confident counsel on communication strategy and spotting opportunities to deepen and grow each partnership.

Key Responsibilities

• Set and lead the strategic direction of healthcare communications accounts, ensuring all programmes clearly align with client objectives and industry requirements.

• Act as the senior contact for clients, building strong, long-term relationships and providing clear, well-informed advice and recommendations.

• Oversee the delivery of projects across the team, making sure timelines, quality standards and budgets are consistently met.

• Lead, coach and mentor team members, supporting their development and helping them deliver confident, effective work.

• Drive account growth by identifying new opportunities, shaping proposals and supporting pitch activity when needed.

• Collaborate with internal specialists to bring together medical, creative and digital expertise into cohesive, engaging communication solutions.

About You

You are an experienced healthcare communications professional, already operating at Account Director level or ready to step up. You’re comfortable leading complex, multi-stakeholder accounts and enjoy working closely with clients to solve communication challenges. You balance strategic thinking with hands-on delivery, and you’re happy switching between high-level planning and practical problem-solving. You bring a collaborative mindset, a clear and confident communication style, and a strong focus on accuracy, quality and compliance in a healthcare setting.

You’re likely to have:

• Solid experience in healthcare, pharma or medical communications agencies.

• Proven success in leading accounts, managing teams and growing client relationships.

• Confidence working within ABPI and other relevant industry codes.

• A genuine interest in healthcare and a desire to see your work have real-world impact.

What Our Client Offers

• The chance to lead significant healthcare communication accounts and have a real voice in shaping strategy and direction.

• A hybrid working model, combining time in the London office with flexibility to work from home.

• Exposure to a broad mix of healthcare projects, from medical affairs and education to PR and brand communications.

• A stable, professional environment where your contribution at Account Director level is recognised, supported and valued.

• Opportunities for progression, with room to grow your role and influence as the business evolves.

How to Apply

If you are currently an Account Director in healthcare communications, or a senior communications professional ready to step into this level of responsibility, we would be pleased to hear from you. Please send your CV and a short summary of your healthcare communications experience, including the types of clients and projects you’ve led. We will be in touch to discuss this opportunity and the team in more detail, and to explore whether it’s the right next step for you.

Senior Account Manager Healthcare PR

Location: London, United Kingdom • Permanent • Hybrid working

About the Agency

This role is with an independent, award-winning healthcare communications agency in central London. The team is driven by the conviction that clear, insightful communication is critical to tackling disease and improving health outcomes. The agency partners with healthcare and life science organisations to turn the promise of new medicines, technologies and services into real-world benefits for patients in the UK and across international markets.

The Opportunity

As a Senior Account Manager, you will be a key strategic and delivery lead on product, above brand and corporate communication programmes across a range of therapy areas in Europe. You will be closely involved in initiatives in Alzheimer’s disease and women’s health, helping clients communicate complex science in ways that connect with healthcare professionals, patients and wider stakeholders.

Key Responsibilities

• Own the day-to-day running of multiple, concurrent projects, ensuring they are delivered on brief, on time and within budget.

• Lead programmes from initial strategy and planning through to execution and evaluation, with guidance from senior colleagues where needed.

• Create and oversee development of clear, engaging and strategically focused content for UK and global audiences across digital, print and live channels.

• Turn detailed scientific, clinical and corporate information into accurate, compelling stories and messages tailored to different audiences.

• Work alongside account leads to steer project teams, foresee potential risks and implement pragmatic solutions.

• Safeguard standards and consistency across all deliverables, ensuring work aligns with client goals and compliance requirements.

• Line-manage and mentor junior team members, providing guidance, feedback and support for their professional growth.

• Develop strong, trusted relationships with client stakeholders in communications, medical, commercial and marketing functions.

• Support account growth by identifying new opportunities and deepening long-term client partnerships.

What the Agency Offers

• A specialist environment where healthcare, science and evidence-based thinking underpin every project.

• Hands-on involvement in programmes that influence treatment decisions, shape patient expectations and help health systems adopt new therapies.

• Exposure to a broad mix of work, from brand communications to above-brand and corporate initiatives across diverse therapy areas.

• A genuinely collaborative culture that values creative, solutions-oriented thinking and open discussion.

• A hybrid working model, balancing time in a central London office with flexibility to work remotely.

Experience and Skills

• Degree-level education in a scientific discipline.

• At least 5 years’ experience in account management and content development within a healthcare communications agency, including UK and international projects.

• Demonstrated ability to think creatively and laterally, finding workable routes through complex client challenges.

• Evidence of building strong, enduring relationships with clients and external suppliers.

• Confident understanding of scientific and clinical data, with the ability to translate it into clear, persuasive narratives.

• Excellent organisational skills, with proven experience juggling multiple projects and deadlines.

• Robust financial management capabilities, including responsibility for budgets, forecasting and cost control.

Who Will Thrive in This Role

• You enjoy blending scientific rigour with creative, audience-focused communication.

• You are comfortable taking ownership, making informed decisions and acting as a primary point of contact for clients.

• You value teamwork and take satisfaction in coaching and supporting colleagues.

• You are motivated by work that has visible impact on patients, clinicians and health systems.

Next Steps

If you are a seasoned healthcare communications professional ready to step up your responsibility for strategy, delivery and client leadership, we would like to hear from you. Please send your CV along with a short summary of your relevant experience, and we will get in touch to discuss this Senior Account Manager position in more detail.

QA Regulatory Manager (Trainee/Newly Qualified QP)

Ready to take the next step in your QP career? We are seeking a QA Regulatory Manager to join a growing sterile pharmaceutical manufacturer. This is an excellent opportunity for a Trainee QP or newly qualified QP looking to complete their QP training while gaining broad exposure to regulatory affairs, quality assurance, and QP-related activities.

You'll lead and support regulatory projects, assist with product lifecycle activities, contribute to quality systems, and work closely with experienced QPs in a highly regulated sterile manufacturing environment.

Location: Flexible across the UK sites - Sheffield, Stoke-on-Trent, Preston, Manchester, Guildford or South London.

Ideal candidates will have:

• Experience within GMP pharmaceutical manufacturing

• Exposure to QA and/or regulatory affairs activities

• Progress towards QP qualification, or recently qualified QP status

• Strong communication and stakeholder management skills

A fantastic opportunity to accelerate your career within a supportive, expanding pharmaceutical business. Apply now to find out more.

Qualified Person (QP) | Manchester

Join a pharmaceutical manufacturing site in Manchester as a QP, responsible for batch certification and release of medicinal products.

Responsibilities

• Certify and release batches to GMP standards

• Support manufacturing and quality operations

• Manage deviations, CAPAs and investigations

• Ensure inspection readiness and regulatory compliance

• Work closely with QA, Production and Validation teams

Requirements

• Eligible to act as a QP under UK/EU legislation

• Pharmaceutical manufacturing experience

• Sterile/aseptic experience advantageous

• Strong GMP knowledge and communication skills

Benefits

• Competitive salary + bonus

• Generous holiday allowance

• Private healthcare

• Ongoing training and development

Interested? Apply today to learn more.

Qualified Person (QP) | Stoke-on-Trent

Join a sterile pharmaceutical manufacturing site as a QP, responsible for batch certification and release of aseptically manufactured products.

Responsibilities

• Certify and release batches to GMP standards

• Support aseptic manufacturing operations

• Manage deviations, CAPAs and investigations

• Ensure inspection readiness and regulatory compliance

• Work closely with QA, Production and Validation teams

Requirements

• Eligible to act as a QP under UK/EU legislation

• Pharmaceutical manufacturing experience

• Aseptic/sterile experience preferred

• Strong GMP knowledge and communication skills

Benefits

• Competitive salary + bonus

• Generous holiday allowance

• Private healthcare

• Ongoing training and development

Interested? Apply today to learn more.

Education Development Director

Location: United Kingdom (Remote, with regular travel)

Position Type: Permanent

About Our Client

Following a sustained period of growth, our client is expanding its commercial team with the appointment of an Education Development Director to lead new business development across Europe.

This is a newly created role with a clear strategic objective: to develop new supporter relationships across the pharmaceutical industry, broaden the organisation's supporter base and help drive the next phase of commercial growth.

Working closely with the senior leadership team, you'll play a leading role in developing new relationships with Medical Affairs teams across Europe, identifying commercial opportunities and supporting their progression into high-quality educational programmes.

The primary focus of this role is identifying and developing new business opportunities across Europe. We're looking for someone who enjoys opening doors, creating opportunities and building trusted relationships, rather than managing an inherited portfolio.

The Opportunity

You'll play a central role in expanding the organisation's European presence by identifying new opportunities, developing strategic relationships and supporting the continued growth of an independent medical education business.

Working collaboratively with Medical Strategy and Operations, you'll represent the organisation at industry congresses, engage with senior Medical Affairs stakeholders and support the development of high-quality educational proposals.

Key Responsibilities

• Develop new business opportunities across Europe within the pharmaceutical industry.

• Build trusted relationships with Medical Affairs, Grants and other key stakeholders.

• Generate and qualify new commercial opportunities.

• Support commercial discussions throughout the opportunity development process.

• Represent the organisation at European and international industry congresses and events.

• Work closely with Medical Strategy and Operations to develop compelling educational proposals.

• Maintain an accurate pipeline using Salesforce and contribute to commercial planning.

• Share market intelligence and identify emerging opportunities across the medical education landscape.

About You

You'll be a commercially driven business developer with a passion for building relationships and creating new opportunities.

A scientific background would be advantageous. However, we're equally interested in candidates who have built successful commercial careers within independent medical education, medical publishing, scientific communications or healthcare communications.

Essential Experience and Skills

• A proven track record of generating new business.

• Experience developing relationships with Medical Affairs or senior pharmaceutical stakeholders.

• A consultative approach to business development.

• The confidence to engage senior decision-makers and open new accounts.

• A proactive, entrepreneurial mindset.

• Excellent relationship-building and communication skills.

• Willingness to travel across Europe to attend client meetings and industry congresses.

Desirable Experience

• A scientific background.

• Experience within Independent Medical Education (IME) or Continuing Medical Education (CME).

• Commercial experience within medical publishing, scientific communications or healthcare communications.

• Experience working with Grants teams and educational funding opportunities.

• Familiarity with Salesforce or other CRM platforms.

• Additional European language skills.

What Success Looks Like

In this role, you'll play a key role in driving the organisation's continued European growth by:

• Building meaningful relationships with Medical Affairs teams across Europe.

• Generating and developing a strong pipeline of new business opportunities.

• Expanding the organisation's supporter base through new commercial partnerships.

• Representing the organisation professionally at industry congresses and networking events.

• Collaborating with internal teams to support the development of high-quality educational proposals.

• Contributing to the continued international growth of the business.

Why Join Our Client’s Team?

• Join a growing organisation at an exciting stage of its international expansion.

• Take on a newly created role with the opportunity to help shape business development across Europe.

• Work alongside an experienced, collaborative leadership team committed to long-term growth.

• Build strategic partnerships with Medical Affairs teams across the pharmaceutical industry.

• Represent the organisation at leading European and international industry congresses.

• Join a collaborative and ambitious organisation committed to improving healthcare through education while playing a visible role in its continued international growth.

How to Apply

RBW Consulting has been exclusively appointed as the recruitment partner for this opportunity.

If you feel your experience aligns with the requirements of this role, we'd love to hear from you. Please submit your application using the link provided.

If you meet the requirements of the role but have additional questions before applying, please contact Nicky Stunt, Principal Healthcare Communications Recruiter, at nicky.stunt@rbwconsulting.com for a discussion about the opportunity.